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All Terms & Conditions

Terms & Conditions

To view the different Terms and Conditions, please scroll down or click on one of the links below.

  1. Terms of Use for the website 

  2. Terms of Sale

  3. Privacy Policy

  4. Terms of Agreement

  5. Terms of Group Agreement

  6. Terms & Conditions for Private Sessions

  7. Cookie Policy

  8. Legal Disclaimer

 

Terms of Use

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Thank you so much for visiting our website From Head to Heart. 

These Terms explain how you may use this Site.

References in these Terms to the Site includes all associated web pages. 

You should read these Terms carefully before using the Site.  By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them. 

If you do not agree with or accept any of these Terms, you should stop using the Site

If you have any questions about the Site, please contact us by e-mail: support@fromheadtoheart.com

This website https://www.fromheadtoheart.com/ (“Site”) is owned by SNVN Ltd.

By continuing to use the Site you accept that you have read, understood and agree to be bound by these Terms. If you do not agree to (or cannot comply with) any of the below terms and conditions, please do not continue to access and use the Site. If you have any questions, please contact us at susie@fromheadtoheart.co.uk

1. Use of this Site

1.1. This Site is for personal use only and you understand and agree that your use of the Site is at your own risk.

1.2 Any information given may not be complete or accurate and may not be up to date.  All information given is for general guidance only and should not be acted upon it without first seeking professional advice.

1.2. It is your responsibility to ensure that you do not introduce any virus, Trojan horse, worm or any other items of a destructive nature to the Site. We will not be liable for any damage that results from you accessing the Site (including damage to any software or systems you use to access the Site).

1.3. You are not permitted to copy or make use of any intellectual property appearing on our Site and this will constitute an infringement of our copyright.

1.4 You are solely responsible for any costs that you may incur in accessing this Site.

1.5 You agree to use this Site in a lawful manner and we reserve the right to remove your access if you act in a malicious, offensive or unlawful way.

1.6 Under no circumstances shall we be liable for any unauthorised use of the Site.

 

2. Accessing our site

2.1 You are permitted to access our Site on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period.

2.2 From time to time, we may restrict access to some parts of our Site, or to our entire Site.

 

3. Information on the Site

3.1. Despite our best efforts, some of the information on our Site may be incorrect. All information provided on the Site is not to be taken as medical, legal, financial or other professional advice and you must not rely on it as being such. We shall not be responsible to you for damages or otherwise in respect of any error made in any content, online resource or other written materials.

3.2 You may only use the Site for the purposes referred to in this Agreement and not access the Site or use information gathered from it to send unsolicited e-mails.

 

4. Third Party websites

4.1. Links to any third party websites from the Site are provided solely for your convenience. If you use these links, you leave the Site and we do not control and are not responsible for any third party websites or their content or availability. We do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk. You agree that any use of such third party site may be subject to your acceptance of the third party’s terms and conditions.

4.2 Third parties may link to our Site without our express consent or knowledge. We are not responsible in any way for any dealings which you may have with these unauthorised sites or any content which may be displayed or linked to by these third parties. If you do come across any link which is offensive or otherwise unsuitable or inappropriate to us or our visitors please let us know by contacting susie@fromheadtoheart.co.uk

4.3 You agree that any transactions, dealings or arrangements you carry out on any third party site shall be directly with such third party (on the terms and conditions (if any) of such third party) and not with us. You agree that we are not liable in any way in relation to such transactions, dealings or arrangements which are at your own risk and responsibility.

 

5. Interactive services

5.1 We shall not be liable to you for the failure of any equipment, software or transmission link and will not be liable to you as a result of any down-time which may occur upon the Site.

5.2 The Site is provided “as is” and you acknowledge that despite our reasonable endeavours the Site may contain bugs, errors and other problems (including, but not by way of limitation) infection by viruses (despite anti-virus protections which may be incorporated) or anything else which may cause contamination or destruction of any sort that may cause system failures. Notwithstanding, we will use all reasonable endeavours to correct any errors and omissions as quickly as practicable after being notified by e-mail to susie@fromheadtoheart.co.uk

5.3 We reserve the right to modify the Site, or any part thereof, or to discontinue the site temporarily or permanently without notice to you and without any liability to you or to any third party.

5.4 You are not permitted to create a link to this Site without our consent and you undertake not to do so.

 

6. Intellectual property rights

6.1. All intellectual property content on the Site including, without limitation, trademarks, button icons, logos, graphics, photographs, publications, materials, images and text and other content (“Site Content”) is either owned by us or licensed to us and it is protected by International Copyright laws. Your use of them is governed by these Terms and applicable law.

 

7. Indemnity

7.1 You agree to indemnify us, our partners, employees and consultants from and against any and all claims, losses, demands, causes of action and judgments (including legal fees and court costs) arising from or concerning any breach by you of these Terms and you agree to reimburse us on demand for any losses, costs or expenses we incur as a result thereof.

 

8. Variation of these terms

8.1 We have the right to revise and amend these Terms from time to time, for example, to reflect changes in market conditions affecting our business, changes in technology, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You acknowledge that it is your responsibility to check the Site regularly to ascertain if changes have been made and your continued use of the Site after such a change will constitute your acceptance of any changes.

 

9. Disputes

9.1 If you have any concerns or complaints, please contact us as soon as possible and we shall try to resolve any disputes quickly and efficiently.

 

10. Governing law and entire agreement

10.1. These Terms and any other terms or documents referred to herein represent your entire agreement with us with respect to your use of this Site.

10.2. English Law governs this Agreement and your use of this Site, and you expressly agree that the English courts shall have exclusive jurisdiction over any claim or dispute between us or relating in any way to your use of this Site.

Terms of Sale

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By proceeding with the purchase of any product or service, you agree to the following provisions:

 

1. General

 

1.1 By placing an order for any Goods, Products or Services on this Site you agree to be bound by these Terms of Sale, which may be updated or changed by us from time to time. 

 

2. Goods

 

2.1 The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Goods. The colour of your Goods may vary slightly from those images.

 

2.2 Although we have made every effort to be as accurate as possible, because some of our Goods are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site may vary.

 

2.3 The packaging of your Goods may vary from that shown on images on our site.

 

2.4 All digital downloads are for your personal use and must not be shared with third parties.

 

3. Services

 

3.1 The purchase of any Products or Services through our website are not intended to diagnose, cure or heal any condition.

 

3.2 Although our Products and Services could have great benefits, results are dependent on a number of factors including, but not limited to your commitment to the modality, participation and existing health conditions.

 

3.3 Testimonials and examples provided are not intended to represent or guarantee that you will achieve the same or similar results.

 

3.4 SNVN Ltd does not provide medical, legal, investment, business or other advice. All opinions are provided for your consideration and should not be solely relied upon. We aim to provide great benefits from your participation in the courses/program/session, however, SNVN Ltd does not guarantee or represent in any way that you or your business will attain a certain level of health, sales, profits, earnings, or any other metric of success. It is your responsibility to obtain professional advice.

 

4. Price of goods and delivery charges

 

4.1 The prices of the Goods will be as quoted on our site at the time you submit your order. We use our best efforts to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system.

 

4.2 Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.

 

4.3 We sell a large number of Goods through our site. It is always possible that, despite our best efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.

 

4.4 The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

 

4.5 All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies.

 

5. Returns and refunds

 

5.1 If you change your mind you may cancel your order by e-mailing us at support@fromheadtoheart.com

 

5.2 If you cancel your order before it has been dispatched you will be entitled to receive a refund.

 

5.3 If the Goods have been delivered to you before you decide to cancel your order then you must return the Goods to us without undue delay and in any event not later than 14 days after receipt.

 

5.4 You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.

 

5.5 Provided the item is returned in its original, unused condition, we will refund you using the same means of payment as you used to make your purchase.

 

5.6 This cancellation right does not apply in the case of:

 

(a) digital downloads

(b) personalised or custom made jewellery

(c) unsealed or used items

(d) certain items of jewellery- for hygiene reasons

 

5.7 You must inspect the Goods upon receipt and if it is faulty you must notify us in writing and send the item back to us no later than 14 days from the day on which you notified us of your cancellation.

 

5.8 If you have returned the Goods to us because they are faulty, we will either exchange the product or refund the price of the Goods as long as you notify us in writing at within seven working days of the delivery of goods in question.

 

6. Force Majeur

 

6.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control.

 

7. Governing law and jurisdiction

 

7.1 This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.

 

Privacy Policy

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As a business, there are occasions when SNVN Ltd t/a From Head to Heart, will collect, use and store your data. As such, we are subject to the General Data Protection Regulation and Data Protection Act 2018, and are responsible as ‘controller’ of that personal information for the purposes of those laws.

 

Our privacy notice will inform you how and why we process, store, and use your personal data, and explains your privacy rights and how the law protects you. 

 

It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

 

Our contact details  

 

E-mail: support@fromheadtoheart.com

 

Information we hold 

 

We currently collect and process the following information: 

 

  • Personal identifiers (first and last name)

  • Contact details (telephone number, email address, billing address, delivery address)

  • Financial details (through third party websites such as, but not limited to, ideal/PayPal/stripe)

  • Sensitive information (such as, but not limited to, personal health related data; data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs; data concerning a person’s sex life or sexual orientation)

  • Profile data (if you create a profile this will record any purchases you have made and your details will be stored by the host platform)

  • Usage Data (information about how you use our website, products and services)

  • Technical Data (internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website)

 

How we get the information and why we have it 

 

We use a range of methods to collect data from you. This can be through our website, by email, at an event or course, at a one to one session, through social media, etc.

 

The majority of the personal information we process is provided to us directly by you for one of the following reasons: 

 

  • To purchase a product or service.

  • To provide you with updates and newsletters on our products and/or services.

  • As you interact with our website, we may use cookies to collect technical data about your equipment, browsing actions and patterns.

  • We may receive technical personal data about you from analytics providers.

  • We may receive contact, financial and transaction data from providers of technical, payment and delivery services.


Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us using the contact details above.

(b) We have a contractual obligation.

(c) You have a legitimate interest.

 

What we do with the information we have

 

We use the information that you have given us in order to:

 

  • Provide a service to you.

  • To contact you from time to time with updates or information about our products or services.

  • For marketing purposes.

  • To process any payments or recover any debt.

  • To notify you about any changes to our policies.

  • To make suggestions and recommendations to you about goods or services that may be of interest to you.

 

How we store your information

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Your information is securely stored within our digital and cloud database.

 

Data retention

 

We only retain your personal data for as long as necessary to fulfil the purposes we collect it for.

 

When determining the appropriate retention period for personal data, we assess the nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

We keep your personal data for the time you are our client and for 4 years from the date of your last engagement with us. We will then dispose your information if it is no longer required by deleting it from our database.

 

We will keep basic information about our customers for 6 years after they cease being customers for tax purposes.

 

Disclosure of your data

 

We respect your privacy and are committed to protecting your personal data. Subject to the exception below, we will not knowingly share your data with third parties other than with sister organisations where necessary.

 

There may be exceptional occasions where we need to disclose your data to others-where there is a requirement by law or where there is a threat to life.

 

Your data protection rights 

 

Under data protection law, you have rights including: 

 

  • Your right of access - You have the right to ask us for copies of your personal information.  

  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.  

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.  

  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances. 

  • Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances. 

  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please ensure that you have sent your request to us in writing, and have received a confirmation email to acknowledge receipt.  

  • Please contact us using the details above if you wish to make a request. 

Your duty to inform us of changes

 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

Third-party links

 

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we suggest that you to read the privacy notice of every website you visit.

 

Third-party marketing

 

We do not share your personal data with any third parties unless you have given your consent for us to do so.

 

Changes to this privacy notice

 

We may make changes to this privacy notice and if we make any changes we will inform you through our website.

 

How to complain 

 

Customer satisfaction is important to us, please contact us directly in the first instance if you are dissatisfied with our service(s). We will endeavour to rectify your complaint by working with you. If you are not satisfied with the outcome you can also complain to the ICO at the address below.

 

The ICO’s address:             

Information Commissioner’s Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF

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Terms of Agreement

By signing the agreement below or agreeing to these terms, you agree to the following provisions:

 

1. Outline of agreement

 

1.1 SNVN Ltd t/a From Head to Heart (referred to in this agreement as From Head to Heart) agrees to provide training for the course that you have chosen.

 

1.2 In this agreement, reference to ‘From Head to Heart’ includes all tutors who are employed, or act on behalf on From Head to Heart and SNVN Limited.

 

2. Payment

 

2.1 The training is for the course(s) you have selected. In exchange for this service, you agree to pay the price stated at the time of booking.

 

2.2 Upon signing this agreement, you agree to pay a non-refundable and non-transferable deposit.

 

2.3 The total amount is due no later than 14 days before the start of the course. Failure to make payment will result in the cancellation of your place on the course and the deposit will not be refunded.

 

3. Cancellation

 

3.1 You are permitted to cancel your place on the course/event by way of written notice to  support@fromheadtoheart.com

 

3.2 If the cancellation is made within 14 days of the date of this contract, you will be given the option to reschedule or to receive a refund. Please note that any reasonable costs that have already been incurred by From Head to Heart will not be refundable.

 

3.3 If you cancel your place after 14 days of the date of this contract any monies paid will not be refundable.

 

4. Results and guarantees

 

4.1 From Head to Heart does not guarantee any results or make any health claims.

 

4.2 Although ThetaHealing® has great benefits, results are dependent on a number of factors including, but not limited to your commitment to the course, participation, existing health conditions.

 

4.3 Any testimonials and examples are not intended to represent or guarantee that you will achieve the same or similar results.

 

4.4 From Head to Heart does not provide medical, legal, investment or business advice. All opinions are provided for your consideration and should not be solely relied upon. It is your responsibility to obtain professional advice.

 

5. Health

 

5.1 In order to experience the full benefits of ThetaHealing®, please refrain from drinking alcohol or consuming any illegal drugs for at least 48 hours prior to the start of the course/event as this may affect your ability to participate.

 

5.2 From Head to Heart does not claim to heal, treat or cure any health conditions. You must continue to take any prescribed medication throughout the entire duration of the course.

 

5.3 It is your responsibility to inform From Head to Heart of any health conditions you have which may impact on your ability to participate on the course.

 

5.4 In order to gain full value from the course, you must be fit and healthy. If you have a health condition which will impact on your ability to participate on the course, From Head to Heart may suggest an alternative method of contact or decline participation for your and other course participant’s safety.

 

5.5 Your mental state may be affected by the consumption of alcohol or illegal drugs and it is not permitted at any time whilst you are on the course. From Head to Heart reserves the right to cancel your place on the course in accordance with clause 11 of this agreement if you breach this requirement.

 

6. Certification

 

6.1 Upon successful completion of the course you will receive a certificate of completion.

 

6.2 The tutor reserves the right to refuse certification if they feel that you have not fully participated in the course.

 

6.3 If you fail to attend part of the course the tutor reserves the right to withhold certification until you have completed the required syllabus.

 

6.4 If you fail to attend any part of the course you will be required to pay an additional fee to attend those days on a future course.

 

7. Business and Self Promotion

 

7.1 Self promotion is not permitted on any platform hosted by From Head to Heart unless permission is obtained directly from us.

 

7.2 A platform hosted by From Head to Heart includes, but is not limited to, courses, events, practice groups, WhatsApp groups and facebook groups.

 

7.3 Self promotional material is not permitted on any platform hosted by From Head to Heart and you must not solicit clients on any platform hosted by From Head to Heart.

 

7.4 Should you wish to privately offer sessions to clients, this will be your sole responsibility and your business will be separate from From Head to Heart.

 

7.5 Participation in a course/event is not intended to, or shall not be deemed to establish any partnership or joint venture between you and From Head to Heart.

 

7.6 From Head to Heart is not responsible for providing you with clients.

 

7.7 Any self promotion will result in the termination of this agreement in accordance with clause 11 of this agreement.

 

8. Reasonable use of equipment

 

8.1 From Head to Heart uses various types of equipment during courses which include, but is not limited to electrical equipment, speakers, projectors, diffusers.

 

8.2 Use of this equipment requires specific handling and you must take reasonable care at all times during the course to ensure your safety.

 

8.3 From Head to Heart will not be liable for any injury or loss which is caused by your negligence.

 

9. Off-site activities

 

9.1 There may be occasions where part of a course will take place off-site. In those circumstances, it is your responsibility to ensure you meet the group on time at the specified location.

 

9.2 You will be responsible for all travel and subsistence costs as these are not included in the course fee.

 

9.3 You must take reasonable care to ensure your safety and security for the entire duration of the offsite activity.

 

10. Force Majeure

 

10.1 If, as a result of an act of God, force majeure, public emergency, restriction imposed by law or for any other cause beyond From Head to Heart’s reasonable control, we are unable to provide services to you, From Head to Heart shall not be in breach of this agreement but shall be authorised to substitute a reasonably satisfactory date and time to provide services.

 

10.2 If no such time is available, the remainder of the fees due for any service(s) that have not yet been provided will be waived.

 

10.3 From Head to Heart shall not be liable for inability to provide services or fulfil the agreement in those circumstances.

 

11. Termination

 

11.1 From Head to Heart reserves the right to terminate this agreement at any point if we feel that you are being disruptive, are acting in breach of the law, or are in violation of this agreement. All fees will become payable by you upon termination of this agreement.

 

12. Confidentiality

 

12.1 Confidential information refers to any data or information relating to you, whether business or personal:

 

- which would reasonably be considered to be private or proprietary to you or us;

- that is not generally known, and;

- where the release of that confidential information could reasonably be expected to cause                                     harm to you or us.

12.2 From Head to Heart agrees that we will not disclose, divulge, reveal, report or use, for any purpose, any confidential information which we have obtained, except as authorised by you or as required by law. The obligations of confidentiality will apply for the duration of the course/event and will survive indefinitely upon termination of this agreement.
 

12.3 All written and oral information and material disclosed or provided by you to From Head to Heart under this agreement is confidential information regardless of whether it was provided before or after the date of this agreement or how it was provided to From Head to Heart.

 

12.4 Any confidential information disclosed to you by the tutor or other participants as part of the course must also remain confidential.

 

13. Photography and Filming

 

13.1 You consent to From Head to Heart using photographs and/or video recordings including images of you, both internally and externally to promote our services.

 

13.2 You understand that these images may be used in print and digital media formats, including but not limited to print publications, website, e-marketing, posters, banners, advertising, film, social media, and teaching purposes.

 

13.3 You have the right to request to see a copy of the information we hold about you and to request corrections or deletions of the information that is no longer required.

 

13.4 If you do not wish to be included in any photographs or video recordings you must inform us prior to the start of the course.

 

13.5 You can ask From Head to Heart to stop using your images at any time, in which case it will not be used in future publications, but may continue to appear in publications already in circulation.

 

14. Testimonials

 

14.1 We may ask you to provide a testimonial of your experience with us.

 

14.2 Should you wish to provide a testimonial, you confirm that you give your consent for From Head to Heart to use the text in its entirety, or in part in order to promote our business.

 

14.3 You confirm that the testimonial can be used in all media, including, but not limited to: printed materials, business communications, presentations, social media and in the advertising of services generally.


14.4 You give consent to From Head to Heart to edit the testimonial as necessary, without consulting you, provided the message remains the same.

 

14.5 You give From Head to Heart consent to refer to your business name and first name on the testimonial and agree that the testimonial is given voluntarily and you will not receive financial compensation for it. 

15. Governing Law

 

15.1 This Agreement shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

 

16. Entire Agreement

 

16.1 This Agreement is the entire agreement and understanding between From Head to Heart and you and supersedes any prior agreement or understanding whether oral or written relating to this Agreement.

 
 
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Terms of Group Agreement

We are confident that you will experience great benefits from participating in this group session and we look forward to supporting your growth.

 

In order to gain the most from your experience with From Head to Heart, please read and confirm that you agree with the provisions below. Please do get in touch if you are unclear of any of the provisions.

 

By booking any group session with From Head to Heart, you are agreeing to the following Terms and Conditions:

 

1. General

 

1.1 Subject to these terms, From Head to Heart agrees to provide access to the group session that you have chosen. The term ‘Group session' includes, but is not limited to group sessions, masterclasses, practice groups and ThetaHealing® experiences.

 

1.2 These Terms and Conditions apply to the use and access to any free or paid resources which are provided directly to you or through our website, online platforms or in person group session. This may include, but is not limited to, audio files, workbooks, emails, PDFs, introductory group sessions, online trainings, podcasts or workshops.

 

1.3 Please note that the use of the term ‘healing’ in any of the content of the group session does not, and is not intended to represent or imply that medical advice or treatment is being provided. We are not qualified medical practitioners and do not provide medical consultations or advice relating to medical, psychological, psychiatric or other health conditions.

 

1.4 The chosen group session may include the use of mindset work, inner enquiry exercises, subconscious belief work, guided journaling questions, meditations and energy work. These methods are all to be used as holistic support and are not intended to be taken as medical advice or treatment.

 

1.5 Any information provided by From Head to Heart as part of this group session is for guidance purposes only and must not be taken as advice or a guarantee of any outcome.

 

1.6 By booking a group session you acknowledge that you have read, understand, and agree to be bound by the terms of this Agreement.

 

2. Payment

 

2.1 In exchange for the service, you agree to pay the amount stated at the time of booking.

 

2.2 The total amount is due at time of booking, unless a payment plan is agreed with From Head to Heart.

 

2.3 Where relevant, your place on the group session may be canceled if payment is not made within the specified time and any deposit paid will not be refunded.

 

2.4 Subject to clause 3, you are responsible for the total fee as stated at the time of booking, regardless of whether or not you attend all group sessions.

 

2.5 You authorise From Head to Heart to process payment by way of bank transfer, cash, through Stripe or a similar platform.

 

2.6 Payment plans may be arranged at the discretion of From Head to Heart. If we agree to payment for our services by payment plan, a supplementary fee may be charged.

 

2.7 If a payment plan is agreed, you must pay the first instalment at time of booking.

 

2.8 If you fail to make any of the payments on the date due we shall invoice you immediately for the whole of the outstanding balance and payment for that invoice will become due immediately.

 

2.9 In the event payment is beyond 30 days overdue then we shall be entitled to terminate this agreement and instruct a collection or legal agent to seek recovery of the fee along with interest and any accrued costs incurred.

 

3. Cancellation/Amendments

 

3.1 Cancellations and amendments are subject to the conditions below.

 

3.2 If you wish to cancel your place on the group session you must do so within 14 days of the date of this Agreement. You will be given the option to receive a refund, provided the cancellation request is made within 14 days of this agreement and at least 7 days prior to the date of the group session.

 

3.3 If we have incurred any reasonable costs, such as payment fees, these will be deducted from any money you have already paid.

 

3.4 The group session is non-refundable save for the circumstances set out in clause 3.2 and 3.8.

 

3.5 In light of our clear refund policy, no chargeback or threatened chargeback claims from your debit or credit card provider will be accepted.

 

3.6 We reserve the right to amend the techniques used during the group session based on the topic(s) being worked on and the suitability of the modality.

 

3.7 You may choose to alter your package at any time only by including more services. You will be charged for any group sessions that have already been fulfilled and will be required to make payment for any additional services.

 

3.8 If due to exceptional circumstances, we need to cancel a group session, you will be notified as soon as possible and an alternative date will be provided. In the event we are unable to deliver the services, you shall be entitled to a partial refund for any of the services which you have paid for but have not yet received.

 

4. Results and guarantees

 

4.1 Your success depends on many factors, including but not limited to your personal motivation, your time commitment, how effectively you implement the strategies taught in the group session and where relevant your efficiency in following up on each module of the group session.

 

4.2 Although coaching and meditational modalities have great benefits, results are dependent on a number of factors including, but not limited to your commitment to the group session, participation and existing health conditions.

 

4.3 Testimonials and examples provided are not intended to represent or guarantee that you will achieve the same or similar results.

 

4.4 From Head to Heart does not provide medical, legal, psychiatric or investment advice as part of this group session. All opinions are provided for your consideration and should not be solely relied upon. We aim to provide great benefits from your participation in the group session, however, From Head to Heart does not guarantee or represent in any way that you will attain a certain level of health, profits, earnings, or any other metric of success. It is your responsibility to obtain professional advice.

 

4.5 The information provided during the group session will be general in nature and will not be personalised. Should you require personal or one-to-one support, or feel that you require further contact or support we recommend that you seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

 

4.6  As part of your participation in the group session you may be required to review and make decisions concerning your personal and home life, business and career, finances, lifestyle, education and development and health and wellness. You understand that any such reviews, subsequent decisions, implementation and action will be your sole responsibility and that we shall not be liable for your failure to make decisions, put into action plans or strategy, or for any results whether direct or indirect arising out of your access to the group session.

 

5. Health

 

5.1 In order to experience the full benefits of the group session, it is advisable not to drink alcohol or consume any recreational drugs for at least 48 hours before the start of each group session and 24 hours after the group session. If you are under the influence of alcohol or drugs your place on the group session may be cancelled and you will not be entitled to a refund.

 

5.2 From Head to Heart does not claim to diagnose, heal, treat or cure any health conditions and you must continue to take any prescribed medication throughout the entire duration of the group session.

 

5.3 You must inform us of any injuries, discomfort or health conditions you have which may impact on your ability to participate in the group session.

  

5.4 The exercises included as part of your group session may involve the use of gentle breathing or physical movement. You must advise us if you are likely to suffer an adverse reaction to the use of any of these techniques.

 

5.5 During the group session you may be exposed to information or situations that trigger deep or otherwise unresolved emotional responses. By participating in the group session you are confirming that you are mentally well enough to do so and you understand that you are personally responsible for managing your own emotional state.

 

5.6 You agree not to hold us liable for any emotional distress experienced as a result of your participation in the group session and we reserve the right to terminate your access where we have concerns as to your suitability to safely use the group session.

 

6. Use of third party services and equipment

 

6.1 From time to time we may invite guest speakers or include links to third party offers and promotions. These are included to provide you with access to information, products or services that you may find useful or interesting. From Head to Heart is not responsible for any content provided by third parties and the inclusion of their services does not imply any endorsement or association.

 

6.2 If you make a purchase from one of our affiliates, or any other individual or company through a link provided on or through our Programs, Courses or Services, you understand that all business transactions are solely between you and the third party. You agree that From Head to Heart shall not be responsible or liable for any loss, damage, refunds, or other matters of any sort that are incurred as the result of such dealings with a third party.

 

6.3 During the group session we may use equipment which requires specific handling and you must take reasonable care at all times during the group session to ensure your safety.

 

6.4 From Head to Heart will not be liable for any injury or loss which is caused by your mistake, error or negligence.

7. Access to group session

 

7.1 Where the group session is delivered via an online platform, we will endeavour to record the live calls but this is dependant on several factors such as connectivity, storage, suitability, ect. Please note that due to the sensitive nature of discussions, ThetaHealing® related sessions will not be recorded, unless this is announced differently ahead of the session.

 

7.2 Unless otherwise agreed, the group sessions will be delivered via an online platform or meeting facility such as Facebook, Instagram or Zoom.

 

7.3 It is your responsibility to ensure that you understand the mode of delivery for all purchases and have access to these platforms. 

 

7.4 Whilst we have made every effort to ensure that the availability and delivery of our products are of a high standard, we cannot guarantee that your access will not be suspended or restricted from time to time, including to allow for repairs, maintenance or updates. Where possible, we will endeavour to limit the frequency and duration of suspension or restriction.

 

7.5 We will be not be liable to you for damages or refunds, or for any other recourse, should our services become unavailable or access to the them becomes slow or incomplete due to any reason, such as system back-up procedures, internet traffic volume, upgrades, overload of requests to the servers, general network failures or delays, or any other cause which may from time to time make our services inaccessible to you.

 

7.6 We are not responsible for delays outside of our control. If our supply of the group session is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. 

 

7.7 Where your group session involves use of a third party platform, it is important that you take steps to ensure your privacy, as From Head to Heart is unable to monitor or control activity on separate platforms.

 

7.8 You must present to all group sessions in appropriate attire, as you would in a face to face group session, and you are solely responsible for the environment and space you are working in.

 

7.9 All live group sessions are scheduled for a specified time and date. It is your responsibility to ensure you attend the scheduled group sessions as live calls will only be delivered once.

 

7.10 We reserve the right to make changes to the group session, in whole or part, as we reasonably require without notice to you. If we make changes, we will ensure the group session still matches the original description, except where the change enhances the original description. We shall not be liable for any reasonable changes or cancellations that are made to the group session. 

 

8. Use of online or shared platforms

 

8.1 By posting or submitting any material on or through our Group sessions, Courses, or Services such as comments, posts, photos, images or videos or other contributions, you are representing that you are the owner of all such materials and you are at least 18 years old.

 

8.2 As part of the selected group session you may be provided with access to a private Facebook or other Group hosted on a social media platform. These Terms apply to all Groups created by From Head to Heart.

 

8.3 By participating in our private Groups, coaching calls or inside the online course portal (including our Facebook community), you consent to us using photographs, videos, audio recordings, testimonials and/or any other materials submitted by you to us in connection with your participation in our Group session, Course or Services for our marketing or promotional efforts, without compensation to you at any time, now or at any time in the future.

 

8.4 You understand that the Group may be hosted on a public platform and therefore, your privacy cannot be guaranteed. Whilst we endeavour to keep the group private and confidential, once information is posted online we are unable to control its reach. You understand that you are responsible for any information that you share in the group and you understand that other members will also see what is posted.

 

8.5 You must not share or repost any content outside of the Group.

 

8.6 You understand that the following behaviour is prohibited in all platforms created and used by From Head to Heart:

 

Self promotion (unless permission is obtained directly from us)

Spam or attempts to solicit clients.

Abusive or discriminatory posts, hate speech, direct or indirect attacks on an individual or group.

 

8.7 Any prohibited behaviour will result in immediate termination of this Agreement in accordance with clause 11 of this Agreement

 

8.8 Should you wish to privately offer group sessions to clients, this will be your sole responsibility and your business will be separate from From Head to Heart

 

8.9 Participation in Group sessions, Courses or Services offered by From Head to Heart is not intended to, or shall not be deemed to establish any partnership or joint venture between you and From Head to Heart.

 

9. Use of materials, methods and systems

 

9.1 It is at From Head to Heart’s discretion to use alternative modalities as part of the group session as and when necessary.

 

9.2 You agree that all methods, processes, and strategies taught by From Head to Heart are either our sole and exclusive property or have been licensed for our use and constitute a confidential proprietary system that is protected by law, including but not limited to copyright, trademark, and trade secret law.

 

9.3 From Head to Heart’s system includes all materials associated with the group session, all coaching strategies, all associated coaching advice, and all written material.

 

9.4 You agree to maintain the confidential nature of the group session and its related materials, strategies, and advice, and you agree not to duplicate, disseminate, distribute, or otherwise disclose any part for any reason to third parties unless such disclosure:

(i)    is part of the Group session,

(ii)   is required by valid legal process (whereby you agree to provide prompt written notice of such legal process to From Head to Heart so that we can take appropriate legal action to protect our interests), or

(iii)  concerns matters or materials that have lawfully become part of the public domain.

 

9.5 You must not at any time share or provide access to this content to anyone who is not a member of the group session.

 

9.6 We have invested significant time, effort and expense into our Group sessions, Products, Courses, Meditations, Services and Group session Material. This information is valuable, special and are unique assets belonging to From Head to Heart, which require protection from improper and/or unauthorised use.

 

9.7 By purchasing any of our Group sessions, Products, Courses, or Services you agree that your access will be for your own personal use and reference. You must not at any time permit any product to be used for any other purpose.

 

9.8 When you enrol in or purchase our Group sessions, Products, Courses, Meditations, Services or Group session Material you agree that you are clearly and expressly prohibited from doing the following:

 

-     You are not permitted to use, copy, adapt or represent any of our Group sessions, Products, Courses, Meditations, Services or Group session Material in any way to imply or indicate that they are your property or are created by you.

 

-     You are not permitted to copy, share or steal our Group sessions, Products, Courses, Meditations, Services or Group session Material, or any parts of them.

 

-     You are not permitted to engage in improper and/or unauthorised use of our Group sessions, Products, Courses, Meditations, Services or Group session Material. This includes copying any information purchased or accessed through our Group sessions, Products, Courses, Meditations, Services or Group session Material for business/commercial use or in any way that earns you or anyone else money. Such activity includes, but is not limited to, publication or compilation into your own or anyone else’s products, modifying, copying, reproducing, sharing, republishing, uploading, posting, transmitting, translating, selling, creating derivative works, exploiting, or distributing in any manner or medium (including by email or other electronic means).

 

-     You must not breach our intellectual property rights, including copyright and trademark rights. Downloading, printing, or otherwise using our Group sessions, Products, Courses, Meditations, Services or Group session Material for your own training purposes in no way gives you any copyright, trademark, intellectual property or ownership rights of our Group sessions, Products, Courses, Meditations, Services or Group session Material.

 

-     You are not permitted to use our Group sessions, Products, Courses, Meditations, Services or Group session Material in a manner that constitutes an infringement of our rights or in a manner that has not been authorised by us through our prior written consent.

 

-     You understand and agree that engaging in the prohibited use or the improper and/or unauthorised use of our Group sessions, Products or Services or Group session Materials as set forth in these Terms of sale is considered theft and stealing. You agree and understand that prohibited use, improper and/or unauthorised use may give rise to a civil claim for damages and/or be a criminal offence.

 

9.9 You agree that any violation of the terms of this section will cause substantial and irreparable harm to From Head to Heart and that we are entitled to seek any form of legal redress available, which may include injunctive relief and substantial damages.

 

10. Force Majeure

 

10.1 Except for an obligation to pay fees, neither From Head to Heart nor you shall be liable for failure to perform any obligations under this Agreement during any period in which they cannot be performed due to matters beyond our control. This includes, but is not limited to, strike, fire, flood, or other natural disaster, war embargo, or riot, cyber-attack, sickness, provided that the delayed immediately notifies the other party of such delay. The terms of this clause shall not exempt From Head to Heart or you from the obligations hereunder, but merely suspend the duty to perform them until the force majeure condition ceases to exist.

 

10.2 In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations.

 

11. Termination

 

11.1 From Head to Heart reserves the right to terminate this Agreement at any point if we feel that you are being disruptive, are acting in breach of the law, or are in violation of this Agreement. All fees will become payable by you upon termination of this Agreement.

 

11.2 We shall be entitled to limit the provision of the group session or suspend, and/or terminate this Agreement with immediate effect and without refund of any fee, whether paid or remaining due and payable, if we reasonably determine that you have: committed a material breach of any of your obligations under this Agreement; or failed to provide payment of any sum due to us as and when it becomes due; or become subject to a bankruptcy or similar financial order or proceedings; or acted or behaved dishonestly, fraudulently, or in a way which we reasonably consider may have a detrimental effect on our business or reputation; or failed to positively engage with the group session or impaired the delivery of the mastermind to you or a group session participant; or acted in a way which is abusive or is intended to cause offence to us or a group session participant; and/or failed to abide by any term of this Agreement or any other guidance we may provide whether such action constitutes a material breach or not.

 

11.3 Upon termination of this Agreement for any reason: your access to all Services, any private social media accounts, any Groups, and any other online resources, will be removed, unless expressly agreed otherwise. We will not be liable to you for any claims relating to the removal of that access; any Fee or other monies owed by you to us will become immediately due and payable; any terms of this Agreement which either expressly or by their nature relates to the period of time after termination and/or the Services have been delivered, shall remain in full force and effect; you shall cease to use, either directly or indirectly any Content, Systems or Confidential Information belonging to us, or provided by us to you, and shall immediately return to us or destroy any copies in your possession or control.

 

12. Confidentiality

 

12.1 Confidential information refers to any data or information relating to you, whether business or personal:

 

- which would reasonably be considered to be private or proprietary to you;

 

- that is not generally known, and;

 

- where the release of that confidential information could reasonably be expected to cause          harm to you.

 

12.2 From Head to Heart agrees that we will not disclose, divulge, reveal, report or use, for any purpose, any confidential information which we have obtained, except as authorised by you or as required by law. The obligations of confidentiality will apply for the duration of the group session and will survive indefinitely upon termination of this Agreement.

 

12.3 All written and oral information and material disclosed or provided by you to us under this Agreement is confidential information regardless of whether it was provided before or after the date of this Agreement or how it was provided to us, unless it falls under clause 13 or 14.

 

12.4 Any information disclosed to you by From Head to Heart as part of the group session must also remain confidential.

 

12.5 The nature of the course will mean that participants may share sensitive and personal information during the course. All information shared by other participants must be kept confidential at all times.

 

13. Testimonials and feedback

 

13.1 We may ask you to provide a testimonial of your experience with us.

 

13.2 Should you wish to provide a testimonial, or if you voluntarily provide any feedback by email or on a social media platform, you confirm that you give your consent for From Head to Heart to use the text in its entirety, or in part in order to promote our business.

 

13.3 You agree and consent that any comments made to or about From Head to Heart or its practitioners by you on any social media platform (whether on a personal profile, business profile or in a group) can be used by From Head to Heart in order to promote our business.

 

13.4 You confirm that the testimonial, feedback or comment can be used in all media, including: printed materials, business communications, presentations, social media and in the advertising of services generally.


13.5 You give consent to From Head to Heart to edit the testimonial as necessary, without consulting you, provided the message remains the same.

 

13.6 You give From Head to Heart consent to refer to your business name and first and last name on the testimonial and agree that the testimonial is given voluntarily and you will not receive financial compensation for it. 

 

14. Photography and Filming

 

14.1 We may ask for your consent to use photographs and/or video recordings including images of you, both internally and externally to promote our services.

 

14.2 You understand that these images may be used in print and digital media formats, including print publications, website, e-marketing, posters, banners, advertising, film, social media, and teaching purposes.

 

14.3 You have the right to request to see a copy of the information we hold about you and to request corrections or deletions of the information that is no longer required.

 

14.4 You can ask From Head to Heart to stop using your images at any time, in which case it will not be used in future publications, but may continue to appear in publications already in circulation.

 

14.5 We reserve the right to record group sessions for the purposes specified in clauses 14.1 and 14.2 above. If you are not comfortable with being recorded then we ask that you turn your camera off and anonymise your name so that you cannot be identified.

 

15. Complaints

 

15.1 We are committed to providing the best service possible. If for any reason you are not satisfied with the service, please contact us in the first instance.

 

15.2 We will look into your complaint and where you have a genuine concern we will endeavour to resolve the issue.

 

15.3 If you are not satisfied with the outcome, you agree that any dispute arising out of or related to this Agreement or the Group session shall be submitted to mediation in good faith to settle such a dispute. The mediator will be nominated by From Head to Heart and any reasonable suggestions you provide of a mediator will be considered.

 

16. Waiver

 

16.1 The waiver or failure of From Head to Heart to exercise any obligation under this Agreement shall not be deemed a waiver of any further right.

 

17. Severability

 

17.1 If any provision of this Agreement is invalid, illegal, or unenforceable under any applicable statute or rule of law, it is to that extent to be deemed modified in order to comply with applicable law, and the remaining provisions shall not be affected in any way.

 

18. Governing Law

 

18.1 This Agreement shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

 

19. Variation

 

19.1 No variation of this Agreement shall be effective unless it is in writing and signed by From Head to Heart and you (or authorised representatives).

 

20. Entire Agreement

 

20.1 This Agreement is the entire agreement and understanding between From Head to Heart and you and supersedes any prior agreement or understanding whether oral or written relating to this Agreement.

 

 

Please advise us if you wish to opt out of allowing us to use photographs/images and testimonials as specified in clauses 13 and 14 of this agreement.

Terms & Conditions for Private Sessions

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In order to gain the most from your sessions, please read and sign the agreement below. Please get in touch if you are unclear of any of the provisions.

 

This agreement is entered into by SNVN Ltd t/a From Head to Heart (hereafter referred to as ‘SNVN Ltd’) and you (hereafter referred to as ‘you’)

 

By booking any service with SNVN Ltd, you are agreeing to the following Terms and Conditions. In consideration of the mutual covenants and agreements contained herein, the above mentioned parties agree as follows:

 

1. Outline of agreement

 

1.1 SNVN Ltd agrees to provide the private session/package that you have chosen.

 

1.2 The chosen session will include the use of ThetaHealing® which is a meditational modality.

 

1.3 Where possible, and at the discretion of the practitioner, sessions may be recorded and sent to you after the session using wetransfer. If you do not want the sessions to be recorded, please confirm this in writing prior to your session by emailing support@fromheadtoheart.com and mention this at the beginning of your session.

The client is not allowed the record the session themselves.

 

1.4 Your package is valid for 12 months from the date of this agreement.

 

1.5 You agree to be bound by these terms of this agreement.

 

2. Payment

 

2.1 In exchange for the service, you agree to pay the amount stated at the time of booking.

 

2.2 The total amount is due no later than 7 days before the date of the first session, unless a payment plan is agreed with SNVN Ltd.

 

2.3 Your private session/package may be cancelled if payment is not made within the specified time and any deposit paid will not be refunded.

 

2.4 You are responsible for the total fee as stated at the time of booking, regardless of whether or not you attend all sessions.

 

2.5 You authorise SNVN Ltd to process payment by way of credit card, bank transfer, cash, or to initiate payment by iDEAL, PayPal, Sumup, Stripe, GoCardless or a similar platform.

 

2.6 Payment plans may be arranged at the discretion of SNVN Ltd. If we agree to payment for our services by payment plan, a supplementary fee may be charged.

 

2.7 If you opt to pay by payment plan, you agree to pay a non-refundable deposit of 10% of the total price at the time of booking and the first instalment must be made no later than 7 days before the date of the first session.

 

2.8 If payment is agreed by payment plan and you fail to make any of the payments on the due date then we shall invoice you immediately for the whole of the outstanding balance and payment for that invoice will become due immediately.

 

3. Cancellation/amendments

 

3.1 If you wish to cancel your private session/package, you can do this by emailing us at support@fromheadtoheart.com.

 

3.2 If you wish to cancel within 14 days of the date of this agreement, you will be given the option to reschedule your session or to receive a refund.

 

3.3 You can rearrange a maximum of two sessions providing you give your practitioner at least 48 hours’ written notice, prior to your session. You will be given the option to reschedule your session and if we have incurred any reasonable costs the money already paid may not be refundable.

 

3.4 For packages, and in exceptional circumstances, you may be given the option to transfer your remaining sessions to a family member or friend. If you wish to transfer any remaining sessions you must discuss this and receive written permission from the practitioner beforehand.

 

3.5 Sessions are scheduled for fixed dates and times and it is your responsibility to ensure you attend on time.

 

3.6 You may forfeit any session if you fail to notify us of your request to reschedule with at least 48 hours prior notice of your agreed session and you will not be entitled to a refund or to reschedule.

 

3.7 It is important that you arrive on time for your session as you may not receive the full time allocated if you are late for your session.

 

3.8 If due to exceptional circumstances, your practitioner needs to cancel a session, you will be notified as soon as possible and an alternative date will be provided. If you are unable to attend any of the alternative dates provided then you will be offered a refund.

 

4. Results and guarantees

 

4.1 Your success depends on many factors, including but not limited to your personal motivation, your time commitment, how effectively you implement the strategies taught in the program, your efficiency in following up on each module of the program, and where relevant the particular market and industry in which your business operates.

 

4.2 Although ThetaHealing® has great benefits, results are dependent on a number of factors including, but not limited to your commitment to the session, participation and existing health conditions.

 

4.3 Testimonials and examples provided are not intended to represent or guarantee that you will achieve the same or similar results.

 

4.4 SNVN Ltd does not provide medical, legal, investment or business advice. All opinions are provided for your consideration and should not be solely relied upon. We aim to provide great benefits from your participation in the program/session, however, SNVN Ltd does not guarantee or represent in any way that you or your business will attain a certain level of health, sales, profits, earnings, or any other metric of success. It is your responsibility to obtain professional advice.

 

5. Health

 

5.1 In order to experience the full benefits of the session, it is advisable not to drink alcohol or consume any illegal drugs for at least 48 hours before the start of the session and 24 hours after the session.

 

5.2 If you are under the influence of alcohol or drugs a session may be cancelled by the practitioner and you will not be entitled to a refund.

 

5.3 SNVN Ltd does not claim to heal, treat or cure any health conditions and you must continue to take any prescribed medication throughout the entire duration of the session.

 

5.4 You must inform us of any health conditions you have which may impact on your ability to participate in the session.

 

5.5 You must not consume any alcohol or illegal drugs at any time during the session.

 

5.6 The use of meditational modalities may require the practitioner to place their hands on appropriate parts of the body. If you are not comfortable with this then you must advise the practitioner prior to the start of the session.

 

5.7 The exercises included as part of your session may involve the use of gentle breathing or physical movement or essential oils. You must advise the practitioner if you are likely to suffer an adverse reaction to the use of any of these techniques.

 

5.8 It is your responsibility to advise the practitioner prior to the start of the session of any injuries or health conditions you have which may impact on your ability to participate in the session.

 

 

6. Reasonable use of equipment

 

6.1 During the session we may use equipment which requires specific handling and you must take reasonable care at all times during the session to ensure your safety.

 

6.2 SNVN Ltd will not be liable for any injury or loss which is caused by your negligence.

 

7. Face to face sessions

 

7.1 The main mode of delivery will be by virtual platforms, however, there may be occasions where a face to face session is mutually agreed by you and the practitioner. Please note that you may be charged an additional fee to cover room hire and travel costs.

 

7.2 You will be responsible for all travel and subsistence costs as these are not included in the fee.

 

7.3 You must take reasonable care to ensure your safety and security for the entire duration of the session.

 

8. Force Majeure

 

8.1 If, as a result of an act of God, force majeure, public emergency, restriction imposed by law or for any other cause beyond our reasonable control, we are unable to provide services to you, we shall not be in breach of this agreement but shall be authorised to substitute a reasonably satisfactory date and time to provide services.

 

8.2 If no such time is available, the remainder of the fees due for any service(s) that have not yet been provided will be waived.

 

8.3 We shall not be liable for inability to provide services or fulfil the agreement in those circumstances.

 

9. Termination

 

9.1 SNVN Ltd reserves the right to terminate this agreement at any point if we feel that you are being disruptive, are acting in breach of the law, or are in violation of this agreement. All fees will become payable by you upon termination of this agreement.

 

10. Confidentiality

 

10.1 Confidential information refers to any data or information relating to you, whether business or personal:

 

            - which would reasonably be considered to be private or proprietary to you;

 

            - that is not generally known, and;

 

            - harm to you.

 

10.2 SNVN Ltd agrees that we will not disclose, divulge, reveal, report or use, for any purpose, any confidential information which we have obtained, except as authorised by you or as required by law. The obligations of confidentiality will apply for the duration of the session and will survive indefinitely upon termination of this agreement.
 

10.3 All written and oral information and material disclosed or provided by you to us under this agreement is confidential information regardless of whether it was provided before or after the date of this agreement or how it was provided to us.

 

10.4 Any information disclosed to you by the practitioner as part of a session must also remain confidential.

 

11. Photography and Filming

 

11.1 We may ask for your consent to use photographs and/or video recordings including images of you, both internally and externally to promote our services.

 

11.2 You understand that these images may be used in print and digital media formats, including print publications, website, e-marketing, posters, banners, advertising, film, social media, and teaching purposes.

 

11.3 You have the right to request to see a copy of the information we hold about you and to request corrections or deletions of the information that is no longer required.

 

11.4 You can ask From Head to Heart to stop using your images at any time, in which case it will not be used in future publications, but may continue to appear in publications already in circulation.

 

12. Testimonials

 

12.1 We may ask you to provide a testimonial of your experience with us.

 

12.2 Should you wish to provide a testimonial, you confirm that you give your consent for From Head to Heart to use the text in its entirety, or in part in order to promote our business.

 

12.3 You confirm that the testimonial can be used in all media, including: printed materials, business communications, presentations, social media and in the advertising of services generally.


12.4 You give consent to From Head to Heart to edit the testimonial as necessary, without consulting you, provided the message remains the same.

 

12.5 You give From Head to Heart consent to refer to your business name and first name on the testimonial and agree that the testimonial is given voluntarily and you will not receive financial compensation for it. 

 

13. Complaints

 

13.1 We are committed to providing the best service possible. If for any reason you are not satisfied with the service, please contact us at susie@fromheadtoheart.co.uk.

 

13.2 We will look into your complaint and where you have a genuine concern, we will endeavour to resolve the issue.

 

14. Governing Law

 

14.1 This Agreement shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

 

15. Entire Agreement

 

15.1 This Agreement is the entire agreement and understanding between SNVN Ltd and you and supersedes any prior agreement or understanding whether oral or written relating to this Agreement.

 

By Booking a service you are agreeing to these terms and conditions. A copy of this agreement can be found on: https://www.fromheadtoheart.com/termsandconditions

 

Cookie Policy

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What is a Cookie?

A cookie is a small text file which is placed on your computer/electronic device when you access our website. We don’t request or require you to provide personal information to access our website, but we may receive your IP address and user agent automatically. Our website and platform may place cookies on your browser in order to identify you when you return to our website or log in to our platform.

 

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help Section for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Essential cookies cannot be disabled. We use cookies for a variety of reasons detailed below.

 

The Cookies We Set

 

Account related cookies

We will use cookies for the management of the sign up process and general administration if you create an account with us.

 

Login related cookies

We use cookies when you are logged in so that we can remember that you are logged in. This prevents you from having to log in every single time you visit a new page.

 

Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

 

Contact related cookies

Cookies may be set when you submit data to us through a form such as those found on contact pages. This is to remember your user details for future correspondence.

 

Cookies We May Use

 

We may use the following cookies:

Cookie Name: XSRF-TOKEN

Purpose: Used for security reasons

Duration: Session

Cookie Type: Essential

Cookie Name: hs

Purpose: Used for security reasons

Duration: Session

Cookie Type: Essential

Cookie Name: svSession

Purpose: Used in connection with user login

Duration: Session

Cookie Type: Essential

Cookie Name: SSR-caching

Purpose: Used to indicate the system from which the site was rendered

Duration: 1 minute

Cookie Type: Essential

Cookie Name: _wixCIDX

Purpose: Used for system monitoring/debugging

Duration: 3 months

Cookie Type: Essential

Cookie Name: _wix_browser_sess

Purpose: Used for system monitoring/debugging

Duration: session

Cookie Type: Essential

Cookie Name: consent-policy

Purpose: Used for cookie banner parameters

Duration: 12 months

Cookie Type: Essential

Cookie Name: smSession

Purpose: Used to identify logged in site members

Duration: Session

Cookie Type: Essential

Cookie Name: TS*

Purpose: Used for security and anti-fraud reasons

Duration: Session

Cookie Type: Essential

Cookie Name: bSession

Purpose: Used for system effectiveness measurement

Duration: 30 minutes

Cookie Type: Essential

Cookie Name: fedops.logger.sessionId

Purpose: Used for stability/effectiveness measurement

Duration: 12 months

Cookie Type: Essential

Cookie Name: wixLanguage

Purpose: Used on multilingual websites to save user language preference

Duration: 12 months

Cookie Type: Functional

Cookie Name: civicCookieControl

Purpose: This cookie is used to remember a user’s choice about cookies on our website. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.

Cookie Name:

 _utma
_utmb
_utmc
_utmz

Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

Cookie Name: ASP.NET_SessionId  

Purpose:  This cookie is essential for the breach notification form – the form that public electronic communications service providers use to notify the ICO of a security breach – to operate. It is set only for those people using the form. This cookie is deleted when you close your browser.Visit the Microsoft website 

Duration

Cookie Type

Cookie Name: YouTube cookies

Purpose: We may embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. Read more at YouTube’s embedding videos information page.

Cookie Name: Google Analytics 

_gid

_gat
_ga

Purpose: This cookie is used to remember a user’s choice about cookies on our website. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.

Cookie Name: api.leadpages.io

analytics/v1/observations/capture

Purpose: Track referrals

Cookie Name: linkedin

bcookie

Purpose: Track Visitors

 
 
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Legal Disclaimer

All information on this site should only be used as a guide.

The information contained in this website and products and services provided are not aimed at diagnosing, treating or preventing any illness. The information contained on this site and services provided by ‘From Head to Heart / SNVN Limited’ are aimed at reducing the likelihood of illness occurring but not preventing it from occurring.  Anyone who has a health issue should consult a qualified practitioner. Every attempt has been made to ensure that the information held on this website is correct, and correctly accredited to the source. Additionally, ‘From Head to Heart / SNVN Limited’ and its authors are not responsible for any damage arising either directly or consequentially out of the use or inability to use the information or services provided.

Effective Date: 1 March, 2020

Contact & Queries

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If you have any questions or comments, please contact us on our email:  support@fromheadtoheart.com