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Terms of Use

Thank you so much for visiting our website From Head to Heart. 

These Terms explain how you may use this Site.

References in these Terms to the Site includes all associated web pages. 

You should read these Terms carefully before using the Site.  By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them. 

If you do not agree with or accept any of these Terms, you should stop using the Site

If you have any questions about the Site, please contact us by e-mail: support@fromheadtoheart.com

This website https://www.fromheadtoheart.com/ (“Site”) is owned by SNVN Ltd.

By continuing to use the Site you accept that you have read, understood and agree to be bound by these Terms. If you do not agree to (or cannot comply with) any of the below terms and conditions, please do not continue to access and use the Site. If you have any questions, please contact us at susie@fromheadtoheart.co.uk

1. Use of this Site

1.1. This Site is for personal use only and you understand and agree that your use of the Site is at your own risk.

1.2 Any information given may not be complete or accurate and may not be up to date.  All information given is for general guidance only and should not be acted upon it without first seeking professional advice.

1.2. It is your responsibility to ensure that you do not introduce any virus, Trojan horse, worm or any other items of a destructive nature to the Site. We will not be liable for any damage that results from you accessing the Site (including damage to any software or systems you use to access the Site).

1.3. You are not permitted to copy or make use of any intellectual property appearing on our Site and this will constitute an infringement of our copyright.

1.4 You are solely responsible for any costs that you may incur in accessing this Site.

1.5 You agree to use this Site in a lawful manner and we reserve the right to remove your access if you act in a malicious, offensive or unlawful way.

1.6 Under no circumstances shall we be liable for any unauthorised use of the Site.

 

2. Accessing our site

2.1 You are permitted to access our Site on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period.

2.2 From time to time, we may restrict access to some parts of our Site, or to our entire Site.

 

3. Information on the Site

3.1. Despite our best efforts, some of the information on our Site may be incorrect. All information provided on the Site is not to be taken as medical, legal, financial or other professional advice and you must not rely on it as being such. We shall not be responsible to you for damages or otherwise in respect of any error made in any content, online resource or other written materials.

3.2 You may only use the Site for the purposes referred to in this Agreement and not access the Site or use information gathered from it to send unsolicited e-mails.

 

4. Third Party websites

4.1. Links to any third party websites from the Site are provided solely for your convenience. If you use these links, you leave the Site and we do not control and are not responsible for any third party websites or their content or availability. We do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Site, you do so entirely at your own risk. You agree that any use of such third party site may be subject to your acceptance of the third party’s terms and conditions.

4.2 Third parties may link to our Site without our express consent or knowledge. We are not responsible in any way for any dealings which you may have with these unauthorised sites or any content which may be displayed or linked to by these third parties. If you do come across any link which is offensive or otherwise unsuitable or inappropriate to us or our visitors please let us know by contacting susie@fromheadtoheart.co.uk

4.3 You agree that any transactions, dealings or arrangements you carry out on any third party site shall be directly with such third party (on the terms and conditions (if any) of such third party) and not with us. You agree that we are not liable in any way in relation to such transactions, dealings or arrangements which are at your own risk and responsibility.

 

5. Interactive services

5.1 We shall not be liable to you for the failure of any equipment, software or transmission link and will not be liable to you as a result of any down-time which may occur upon the Site.

5.2 The Site is provided “as is” and you acknowledge that despite our reasonable endeavours the Site may contain bugs, errors and other problems (including, but not by way of limitation) infection by viruses (despite anti-virus protections which may be incorporated) or anything else which may cause contamination or destruction of any sort that may cause system failures. Notwithstanding, we will use all reasonable endeavours to correct any errors and omissions as quickly as practicable after being notified by e-mail to susie@fromheadtoheart.co.uk

5.3 We reserve the right to modify the Site, or any part thereof, or to discontinue the site temporarily or permanently without notice to you and without any liability to you or to any third party.

5.4 You are not permitted to create a link to this Site without our consent and you undertake not to do so.

 

6. Intellectual property rights

6.1. All intellectual property content on the Site including, without limitation, trademarks, button icons, logos, graphics, photographs, publications, materials, images and text and other content (“Site Content”) is either owned by us or licensed to us and it is protected by International Copyright laws. Your use of them is governed by these Terms and applicable law.

 

7. Indemnity

7.1 You agree to indemnify us, our partners, employees and consultants from and against any and all claims, losses, demands, causes of action and judgments (including legal fees and court costs) arising from or concerning any breach by you of these Terms and you agree to reimburse us on demand for any losses, costs or expenses we incur as a result thereof.

 

8. Variation of these terms

8.1 We have the right to revise and amend these Terms from time to time, for example, to reflect changes in market conditions affecting our business, changes in technology, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You acknowledge that it is your responsibility to check the Site regularly to ascertain if changes have been made and your continued use of the Site after such a change will constitute your acceptance of any changes.

 

9. Disputes

9.1 If you have any concerns or complaints, please contact us as soon as possible and we shall try to resolve any disputes quickly and efficiently.

 

10. Governing law and entire agreement

10.1. These Terms and any other terms or documents referred to herein represent your entire agreement with us with respect to your use of this Site.

10.2. English Law governs this Agreement and your use of this Site, and you expressly agree that the English courts shall have exclusive jurisdiction over any claim or dispute between us or relating in any way to your use of this Site.

 

Terms of Sale

By proceeding with the purchase of any product or service, you agree to the following provisions:

1. General

 

1.1 By placing an order for any Goods, Products or Services on this Site you agree to be bound by these Terms of Sale, which may be updated or changed by us from time to time. 

 

2. Goods

 

2.1 The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Goods. The colour of your Goods may vary slightly from those images.

 

2.2 Although we have made every effort to be as accurate as possible, because some of our Goods are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our site may vary.

 

2.3 The packaging of your Goods may vary from that shown on images on our site.

 

2.4 All digital downloads are for your personal use and must not be shared with third parties.

 

3. Services

 

3.1 The purchase of any Products or Services through our website are not intended to diagnose, cure or heal any condition.

 

3.2 Although our Products and Services could have great benefits, results are dependent on a number of factors including, but not limited to your commitment to the modality, participation and existing health conditions.

 

3.3 Testimonials and examples provided are not intended to represent or guarantee that you will achieve the same or similar results.

 

3.4 SNVN Ltd does not provide medical, legal, investment, business or other advice. All opinions are provided for your consideration and should not be solely relied upon. We aim to provide great benefits from your participation in the program/session, however, SNVN Ltd does not guarantee or represent in any way that you or your business will attain a certain level of health, sales, profits, earnings, or any other metric of success. It is your responsibility to obtain professional advice.

 

4. Price of goods and delivery charges

 

4.1 The prices of the Goods will be as quoted on our site at the time you submit your order. We use our best efforts to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system.

 

4.2 Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.

 

4.3 We sell a large number of Goods through our site. It is always possible that, despite our best efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.

 

4.4 The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

 

4.5 All delivery times quoted on the web site are estimates only, based on availability, normal processing and delivery companies.

 

5. Returns and refunds

 

5.1 If you change your mind you may cancel your order by e-mailing us at support@fromheadtoheart.com

 

5.2 If you cancel your order before it has been dispatched you will be entitled to receive a refund.

 

5.3 If the Goods have been delivered to you before you decide to cancel your order then you must return the Goods to us without undue delay and in any event not later than 14 days after receipt.

 

5.4 You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.

 

5.5 Provided the item is returned in its original, unused condition, we will refund you using the same means of payment as you used to make your purchase.

 

5.6 This cancellation right does not apply in the case of:

 

(a) digital downloads

(b) personalised or custom made jewellery

(c) unsealed or used items

(d) certain items of jewellery- for hygiene reasons

 

5.7 You must inspect the Goods upon receipt and if it is faulty you must notify us in writing and send the item back to us no later than 14 days from the day on which you notified us of your cancellation.

 

5.8 If you have returned the Goods to us because they are faulty, we will either exchange the product or refund the price of the Goods as long as you notify us in writing at within seven working days of the delivery of goods in question.

 

6. Force Majeur

 

6.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control.

 

7. Governing law and jurisdiction

 

7.1 This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.

 

Privacy Policy

As a business, there are occasions when SNVN Ltd t/a From Head to Heart, will collect, use and store your data. As such, we are subject to the General Data Protection Regulation and Data Protection Act 2018, and are responsible as ‘controller’ of that personal information for the purposes of those laws.

 

Our privacy notice will inform you how and why we process, store, and use your personal data, and explains your privacy rights and how the law protects you. 

 

It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

 

Our contact details  

 

E-mail: support@fromheadtoheart.com

 

Information we hold 

 

We currently collect and process the following information: 

 

  • Personal identifiers (first and last name)

  • Contact details (telephone number, email address, billing address, delivery address)

  • Financial details (through third party websites such as, but not limited to, ideal/PayPal/stripe)

  • Sensitive information (such as, but not limited to, personal health related data; data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs; data concerning a person’s sex life or sexual orientation)

  • Profile data (if you create a profile this will record any purchases you have made and your details will be stored by the host platform)

  • Usage Data (information about how you use our website, products and services)

  • Technical Data (internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website)

 

How we get the information and why we have it 

 

We use a range of methods to collect data from you. This can be through our website, by email, at an event or course, at a one to one session, through social media, etc.

 

The majority of the personal information we process is provided to us directly by you for one of the following reasons: 

 

  • To purchase a product or service.

  • To provide you with updates and newsletters on our products and/or services.

  • As you interact with our website, we may use cookies to collect technical data about your equipment, browsing actions and patterns.

  • We may receive technical personal data about you from analytics providers.

  • We may receive contact, financial and transaction data from providers of technical, payment and delivery services.


Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us using the contact details above.

(b) We have a contractual obligation.

(c) You have a legitimate interest.

 

What we do with the information we have

 

We use the information that you have given us in order to:

 

  • Provide a service to you.

  • To contact you from time to time with updates or information about our products or services.

  • For marketing purposes.

  • To process any payments or recover any debt.

  • To notify you about any changes to our policies.

  • To make suggestions and recommendations to you about goods or services that may be of interest to you.

 

How we store your information

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Your information is securely stored within our digital and cloud database.

 

Data retention

 

We only retain your personal data for as long as necessary to fulfil the purposes we collect it for.

 

When determining the appropriate retention period for personal data, we assess the nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

We keep your personal data for the time you are our client and for 4 years from the date of your last engagement with us. We will then dispose your information if it is no longer required by deleting it from our database.

 

We will keep basic information about our customers for 6 years after they cease being customers for tax purposes.

 

Disclosure of your data

 

We respect your privacy and are committed to protecting your personal data. Subject to the exception below, we will not knowingly share your data with third parties other than with sister organisations where necessary.

 

There may be exceptional occasions where we need to disclose your data to others-where there is a requirement by law or where there is a threat to life.

 

Your data protection rights 

 

Under data protection law, you have rights including: 

 

  • Your right of access - You have the right to ask us for copies of your personal information.  

  • Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.  

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.  

  • Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances. 

  • Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances. 

  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please ensure that you have sent your request to us in writing, and have received a confirmation email to acknowledge receipt.  

  • Please contact us using the details above if you wish to make a request. 

Your duty to inform us of changes

 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

Third-party links

 

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we suggest that you to read the privacy notice of every website you visit.

 

Third-party marketing

 

We do not share your personal data with any third parties unless you have given your consent for us to do so.

 

Changes to this privacy notice

 

We may make changes to this privacy notice and if we make any changes we will inform you through our website.

 

How to complain 

 

Customer satisfaction is important to us, please contact us directly in the first instance if you are dissatisfied with our service(s). We will endeavour to rectify your complaint by working with you. If you are not satisfied with the outcome you can also complain to the ICO at the address below.

 

The ICO’s address:             

Information Commissioner’s Office 

Wycliffe House 

Water Lane 

Wilmslow 

Cheshire 

SK9 5AF

 

Legal Disclaimer

All information on this site should only be used as a guide.

The information contained in this website and products and services provided are not aimed at diagnosing, treating or preventing any illness. The information contained on this site and services provided by ‘From Head to Heart / SNVN Limited’ are aimed at reducing the likelihood of illness occurring but not preventing it from occurring.  Anyone who has a health issue should consult a qualified practitioner. Every attempt has been made to ensure that the information held on this website is correct, and correctly accredited to the source. Additionally, ‘From Head to Heart / SNVN Limited’ and its authors are not responsible for any damage arising either directly or consequentially out of the use or inability to use the information or services provided.

Effective Date: 1 March, 2020

Contact & Queries

If you have any questions or comments, please contact us on our email:  support@fromheadtoheart.com