All Terms & Conditions

We are confident that you will experience great benefits from participating in this group session and we look forward to supporting your growth.

 

In order to gain the most from your experience with From Head to Heart, please read and confirm that you agree with the provisions below. Please do get in touch if you are unclear of any of the provisions.

 

By booking any group session with From Head to Heart, you are agreeing to the following Terms and Conditions:

 

1. General

 

1.1 Subject to these terms, From Head to Heart agrees to provide access to the group session that you have chosen. The term ‘Group session' includes, but is not limited to group sessions, masterclasses, practice groups and ThetaHealing® experiences.

 

1.2 These Terms and Conditions apply to the use and access to any free or paid resources which are provided directly to you or through our website, online platforms or in person group session. This may include, but is not limited to, audio files, workbooks, emails, PDFs, introductory group sessions, online trainings, podcasts or workshops.

 

1.3 Please note that the use of the term ‘healing’ in any of the content of the group session does not, and is not intended to represent or imply that medical advice or treatment is being provided. We are not qualified medical practitioners and do not provide medical consultations or advice relating to medical, psychological, psychiatric or other health conditions.

 

1.4 The chosen group session may include the use of mindset work, inner enquiry exercises, subconscious belief work, guided journaling questions, meditations and energy work. These methods are all to be used as holistic support and are not intended to be taken as medical advice or treatment.

 

1.5 Any information provided by From Head to Heart as part of this group session is for guidance purposes only and must not be taken as advice or a guarantee of any outcome.

 

1.6 By booking a group session you acknowledge that you have read, understand, and agree to be bound by the terms of this Agreement.

 

2. Payment

 

2.1 In exchange for the service, you agree to pay the amount stated at the time of booking.

 

2.2 The total amount is due at time of booking, unless a payment plan is agreed with From Head to Heart.

 

2.3 Where relevant, your place on the group session may be canceled if payment is not made within the specified time and any deposit paid will not be refunded.

 

2.4 Subject to clause 3, you are responsible for the total fee as stated at the time of booking, regardless of whether or not you attend all group sessions.

 

2.5 You authorise From Head to Heart to process payment by way of bank transfer, cash, through Stripe or a similar platform.

 

2.6 Payment plans may be arranged at the discretion of From Head to Heart. If we agree to payment for our services by payment plan, a supplementary fee may be charged.

 

2.7 If a payment plan is agreed, you must pay the first instalment at time of booking.

 

2.8 If you fail to make any of the payments on the date due we shall invoice you immediately for the whole of the outstanding balance and payment for that invoice will become due immediately.

 

2.9 In the event payment is beyond 30 days overdue then we shall be entitled to terminate this agreement and instruct a collection or legal agent to seek recovery of the fee along with interest and any accrued costs incurred.

 

3. Cancellation/Amendments

 

3.1 Cancellations and amendments are subject to the conditions below.

 

3.2 If you wish to cancel your place on the group session you must do so within 14 days of the date of this Agreement. You will be given the option to receive a refund, provided the cancellation request is made within 14 days of this agreement and at least 7 days prior to the date of the group session.

 

3.3 If we have incurred any reasonable costs, such as payment fees, these will be deducted from any money you have already paid.

 

3.4 The group session is non-refundable save for the circumstances set out in clause 3.2 and 3.8.

 

3.5 In light of our clear refund policy, no chargeback or threatened chargeback claims from your debit or credit card provider will be accepted.

 

3.6 We reserve the right to amend the techniques used during the group session based on the topic(s) being worked on and the suitability of the modality.

 

3.7 You may choose to alter your package at any time only by including more services. You will be charged for any group sessions that have already been fulfilled and will be required to make payment for any additional services.

 

3.8 If due to exceptional circumstances, we need to cancel a group session, you will be notified as soon as possible and an alternative date will be provided. In the event we are unable to deliver the services, you shall be entitled to a partial refund for any of the services which you have paid for but have not yet received.

 

4. Results and guarantees

 

4.1 Your success depends on many factors, including but not limited to your personal motivation, your time commitment, how effectively you implement the strategies taught in the group session and where relevant your efficiency in following up on each module of the group session.

 

4.2 Although coaching and meditational modalities have great benefits, results are dependent on a number of factors including, but not limited to your commitment to the group session, participation and existing health conditions.

 

4.3 Testimonials and examples provided are not intended to represent or guarantee that you will achieve the same or similar results.

 

4.4 From Head to Heart does not provide medical, legal, psychiatric or investment advice as part of this group session. All opinions are provided for your consideration and should not be solely relied upon. We aim to provide great benefits from your participation in the group session, however, From Head to Heart does not guarantee or represent in any way that you will attain a certain level of health, profits, earnings, or any other metric of success. It is your responsibility to obtain professional advice.

 

4.5 The information provided during the group session will be general in nature and will not be personalised. Should you require personal or one-to-one support, or feel that you require further contact or support we recommend that you seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

 

4.6  As part of your participation in the group session you may be required to review and make decisions concerning your personal and home life, business and career, finances, lifestyle, education and development and health and wellness. You understand that any such reviews, subsequent decisions, implementation and action will be your sole responsibility and that we shall not be liable for your failure to make decisions, put into action plans or strategy, or for any results whether direct or indirect arising out of your access to the group session.

 

5. Health

 

5.1 In order to experience the full benefits of the group session, it is advisable not to drink alcohol or consume any recreational drugs for at least 48 hours before the start of each group session and 24 hours after the group session. If you are under the influence of alcohol or drugs your place on the group session may be cancelled and you will not be entitled to a refund.

 

5.2 From Head to Heart does not claim to diagnose, heal, treat or cure any health conditions and you must continue to take any prescribed medication throughout the entire duration of the group session.

 

5.3 You must inform us of any injuries, discomfort or health conditions you have which may impact on your ability to participate in the group session.

  

5.4 The exercises included as part of your group session may involve the use of gentle breathing or physical movement. You must advise us if you are likely to suffer an adverse reaction to the use of any of these techniques.

 

5.5 During the group session you may be exposed to information or situations that trigger deep or otherwise unresolved emotional responses. By participating in the group session you are confirming that you are mentally well enough to do so and you understand that you are personally responsible for managing your own emotional state.

 

5.6 You agree not to hold us liable for any emotional distress experienced as a result of your participation in the group session and we reserve the right to terminate your access where we have concerns as to your suitability to safely use the group session.

 

6. Use of third party services and equipment

 

6.1 From time to time we may invite guest speakers or include links to third party offers and promotions. These are included to provide you with access to information, products or services that you may find useful or interesting. From Head to Heart is not responsible for any content provided by third parties and the inclusion of their services does not imply any endorsement or association.

 

6.2 If you make a purchase from one of our affiliates, or any other individual or company through a link provided on or through our Programs, Courses or Services, you understand that all business transactions are solely between you and the third party. You agree that From Head to Heart shall not be responsible or liable for any loss, damage, refunds, or other matters of any sort that are incurred as the result of such dealings with a third party.

 

6.3 During the group session we may use equipment which requires specific handling and you must take reasonable care at all times during the group session to ensure your safety.

 

6.4 From Head to Heart will not be liable for any injury or loss which is caused by your mistake, error or negligence.

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7. Access to group session

 

7.1 Where the group session is delivered via an online platform, we will endeavour to record the live calls but this is dependant on several factors such as connectivity, storage, suitability, ect. Please note that due to the sensitive nature of discussions, ThetaHealing® related sessions will not be recorded, unless this is announced differently ahead of the session.

 

7.2 Unless otherwise agreed, the group sessions will be delivered via an online platform or meeting facility such as Facebook, Instagram or Zoom.

 

7.3 It is your responsibility to ensure that you understand the mode of delivery for all purchases and have access to these platforms. 

 

7.4 Whilst we have made every effort to ensure that the availability and delivery of our products are of a high standard, we cannot guarantee that your access will not be suspended or restricted from time to time, including to allow for repairs, maintenance or updates. Where possible, we will endeavour to limit the frequency and duration of suspension or restriction.

 

7.5 We will be not be liable to you for damages or refunds, or for any other recourse, should our services become unavailable or access to the them becomes slow or incomplete due to any reason, such as system back-up procedures, internet traffic volume, upgrades, overload of requests to the servers, general network failures or delays, or any other cause which may from time to time make our services inaccessible to you.

 

7.6 We are not responsible for delays outside of our control. If our supply of the group session is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. 

 

7.7 Where your group session involves use of a third party platform, it is important that you take steps to ensure your privacy, as From Head to Heart is unable to monitor or control activity on separate platforms.

 

7.8 You must present to all group sessions in appropriate attire, as you would in a face to face group session, and you are solely responsible for the environment and space you are working in.

 

7.9 All live group sessions are scheduled for a specified time and date. It is your responsibility to ensure you attend the scheduled group sessions as live calls will only be delivered once.

 

7.10 We reserve the right to make changes to the group session, in whole or part, as we reasonably require without notice to you. If we make changes, we will ensure the group session still matches the original description, except where the change enhances the original description. We shall not be liable for any reasonable changes or cancellations that are made to the group session. 

 

8. Use of online or shared platforms

 

8.1 By posting or submitting any material on or through our Group sessions, Courses, or Services such as comments, posts, photos, images or videos or other contributions, you are representing that you are the owner of all such materials and you are at least 18 years old.

 

8.2 As part of the selected group session you may be provided with access to a private Facebook or other Group hosted on a social media platform. These Terms apply to all Groups created by From Head to Heart.

 

8.3 By participating in our private Groups, coaching calls or inside the online course portal (including our Facebook community), you consent to us using photographs, videos, audio recordings, testimonials and/or any other materials submitted by you to us in connection with your participation in our Group session, Course or Services for our marketing or promotional efforts, without compensation to you at any time, now or at any time in the future.

 

8.4 You understand that the Group may be hosted on a public platform and therefore, your privacy cannot be guaranteed. Whilst we endeavour to keep the group private and confidential, once information is posted online we are unable to control its reach. You understand that you are responsible for any information that you share in the group and you understand that other members will also see what is posted.

 

8.5 You must not share or repost any content outside of the Group.

 

8.6 You understand that the following behaviour is prohibited in all platforms created and used by From Head to Heart:

 

Self promotion (unless permission is obtained directly from us)

Spam or attempts to solicit clients.

Abusive or discriminatory posts, hate speech, direct or indirect attacks on an individual or group.

 

8.7 Any prohibited behaviour will result in immediate termination of this Agreement in accordance with clause 11 of this Agreement

 

8.8 Should you wish to privately offer group sessions to clients, this will be your sole responsibility and your business will be separate from From Head to Heart

 

8.9 Participation in Group sessions, Courses or Services offered by From Head to Heart is not intended to, or shall not be deemed to establish any partnership or joint venture between you and From Head to Heart.

 

9. Use of materials, methods and systems

 

9.1 It is at From Head to Heart’s discretion to use alternative modalities as part of the group session as and when necessary.

 

9.2 You agree that all methods, processes, and strategies taught by From Head to Heart are either our sole and exclusive property or have been licensed for our use and constitute a confidential proprietary system that is protected by law, including but not limited to copyright, trademark, and trade secret law.

 

9.3 From Head to Heart’s system includes all materials associated with the group session, all coaching strategies, all associated coaching advice, and all written material.

 

9.4 You agree to maintain the confidential nature of the group session and its related materials, strategies, and advice, and you agree not to duplicate, disseminate, distribute, or otherwise disclose any part for any reason to third parties unless such disclosure:

(i)    is part of the Group session,

(ii)   is required by valid legal process (whereby you agree to provide prompt written notice of such legal process to From Head to Heart so that we can take appropriate legal action to protect our interests), or

(iii)  concerns matters or materials that have lawfully become part of the public domain.

 

9.5 You must not at any time share or provide access to this content to anyone who is not a member of the group session.

 

9.6 We have invested significant time, effort and expense into our Group sessions, Products, Courses, Meditations, Services and Group session Material. This information is valuable, special and are unique assets belonging to From Head to Heart, which require protection from improper and/or unauthorised use.

 

9.7 By purchasing any of our Group sessions, Products, Courses, or Services you agree that your access will be for your own personal use and reference. You must not at any time permit any product to be used for any other purpose.

 

9.8 When you enrol in or purchase our Group sessions, Products, Courses, Meditations, Services or Group session Material you agree that you are clearly and expressly prohibited from doing the following:

 

-     You are not permitted to use, copy, adapt or represent any of our Group sessions, Products, Courses, Meditations, Services or Group session Material in any way to imply or indicate that they are your property or are created by you.

 

-     You are not permitted to copy, share or steal our Group sessions, Products, Courses, Meditations, Services or Group session Material, or any parts of them.

 

-     You are not permitted to engage in improper and/or unauthorised use of our Group sessions, Products, Courses, Meditations, Services or Group session Material. This includes copying any information purchased or accessed through our Group sessions, Products, Courses, Meditations, Services or Group session Material for business/commercial use or in any way that earns you or anyone else money. Such activity includes, but is not limited to, publication or compilation into your own or anyone else’s products, modifying, copying, reproducing, sharing, republishing, uploading, posting, transmitting, translating, selling, creating derivative works, exploiting, or distributing in any manner or medium (including by email or other electronic means).

 

-     You must not breach our intellectual property rights, including copyright and trademark rights. Downloading, printing, or otherwise using our Group sessions, Products, Courses, Meditations, Services or Group session Material for your own training purposes in no way gives you any copyright, trademark, intellectual property or ownership rights of our Group sessions, Products, Courses, Meditations, Services or Group session Material.

 

-     You are not permitted to use our Group sessions, Products, Courses, Meditations, Services or Group session Material in a manner that constitutes an infringement of our rights or in a manner that has not been authorised by us through our prior written consent.

 

-     You understand and agree that engaging in the prohibited use or the improper and/or unauthorised use of our Group sessions, Products or Services or Group session Materials as set forth in these Terms of sale is considered theft and stealing. You agree and understand that prohibited use, improper and/or unauthorised use may give rise to a civil claim for damages and/or be a criminal offence.

 

9.9 You agree that any violation of the terms of this section will cause substantial and irreparable harm to From Head to Heart and that we are entitled to seek any form of legal redress available, which may include injunctive relief and substantial damages.

 

10. Force Majeure

 

10.1 Except for an obligation to pay fees, neither From Head to Heart nor you shall be liable for failure to perform any obligations under this Agreement during any period in which they cannot be performed due to matters beyond our control. This includes, but is not limited to, strike, fire, flood, or other natural disaster, war embargo, or riot, cyber-attack, sickness, provided that the delayed immediately notifies the other party of such delay. The terms of this clause shall not exempt From Head to Heart or you from the obligations hereunder, but merely suspend the duty to perform them until the force majeure condition ceases to exist.

 

10.2 In such circumstances the affected party shall be entitled to a reasonable extension of the time for performing such obligations.

 

11. Termination

 

11.1 From Head to Heart reserves the right to terminate this Agreement at any point if we feel that you are being disruptive, are acting in breach of the law, or are in violation of this Agreement. All fees will become payable by you upon termination of this Agreement.

 

11.2 We shall be entitled to limit the provision of the group session or suspend, and/or terminate this Agreement with immediate effect and without refund of any fee, whether paid or remaining due and payable, if we reasonably determine that you have: committed a material breach of any of your obligations under this Agreement; or failed to provide payment of any sum due to us as and when it becomes due; or become subject to a bankruptcy or similar financial order or proceedings; or acted or behaved dishonestly, fraudulently, or in a way which we reasonably consider may have a detrimental effect on our business or reputation; or failed to positively engage with the group session or impaired the delivery of the mastermind to you or a group session participant; or acted in a way which is abusive or is intended to cause offence to us or a group session participant; and/or failed to abide by any term of this Agreement or any other guidance we may provide whether such action constitutes a material breach or not.

 

11.3 Upon termination of this Agreement for any reason: your access to all Services, any private social media accounts, any Groups, and any other online resources, will be removed, unless expressly agreed otherwise. We will not be liable to you for any claims relating to the removal of that access; any Fee or other monies owed by you to us will become immediately due and payable; any terms of this Agreement which either expressly or by their nature relates to the period of time after termination and/or the Services have been delivered, shall remain in full force and effect; you shall cease to use, either directly or indirectly any Content, Systems or Confidential Information belonging to us, or provided by us to you, and shall immediately return to us or destroy any copies in your possession or control.

 

12. Confidentiality

 

12.1 Confidential information refers to any data or information relating to you, whether business or personal:

 

- which would reasonably be considered to be private or proprietary to you;

 

- that is not generally known, and;

 

- where the release of that confidential information could reasonably be expected to cause          harm to you.

 

12.2 From Head to Heart agrees that we will not disclose, divulge, reveal, report or use, for any purpose, any confidential information which we have obtained, except as authorised by you or as required by law. The obligations of confidentiality will apply for the duration of the group session and will survive indefinitely upon termination of this Agreement.

 

12.3 All written and oral information and material disclosed or provided by you to us under this Agreement is confidential information regardless of whether it was provided before or after the date of this Agreement or how it was provided to us, unless it falls under clause 13 or 14.

 

12.4 Any information disclosed to you by From Head to Heart as part of the group session must also remain confidential.

 

12.5 The nature of the course will mean that participants may share sensitive and personal information during the course. All information shared by other participants must be kept confidential at all times.

 

13. Testimonials and feedback

 

13.1 We may ask you to provide a testimonial of your experience with us.

 

13.2 Should you wish to provide a testimonial, or if you voluntarily provide any feedback by email or on a social media platform, you confirm that you give your consent for From Head to Heart to use the text in its entirety, or in part in order to promote our business.

 

13.3 You agree and consent that any comments made to or about From Head to Heart or its practitioners by you on any social media platform (whether on a personal profile, business profile or in a group) can be used by From Head to Heart in order to promote our business.

 

13.4 You confirm that the testimonial, feedback or comment can be used in all media, including: printed materials, business communications, presentations, social media and in the advertising of services generally.

13.5 You give consent to From Head to Heart to edit the testimonial as necessary, without consulting you, provided the message remains the same.

 

13.6 You give From Head to Heart consent to refer to your business name and first and last name on the testimonial and agree that the testimonial is given voluntarily and you will not receive financial compensation for it. 

 

14. Photography and Filming

 

14.1 We may ask for your consent to use photographs and/or video recordings including images of you, both internally and externally to promote our services.

 

14.2 You understand that these images may be used in print and digital media formats, including print publications, website, e-marketing, posters, banners, advertising, film, social media, and teaching purposes.

 

14.3 You have the right to request to see a copy of the information we hold about you and to request corrections or deletions of the information that is no longer required.

 

14.4 You can ask From Head to Heart to stop using your images at any time, in which case it will not be used in future publications, but may continue to appear in publications already in circulation.

 

14.5 We reserve the right to record group sessions for the purposes specified in clauses 14.1 and 14.2 above. If you are not comfortable with being recorded then we ask that you turn your camera off and anonymise your name so that you cannot be identified.

 

15. Complaints

 

15.1 We are committed to providing the best service possible. If for any reason you are not satisfied with the service, please contact us in the first instance.

 

15.2 We will look into your complaint and where you have a genuine concern we will endeavour to resolve the issue.

 

15.3 If you are not satisfied with the outcome, you agree that any dispute arising out of or related to this Agreement or the Group session shall be submitted to mediation in good faith to settle such a dispute. The mediator will be nominated by From Head to Heart and any reasonable suggestions you provide of a mediator will be considered.

 

16. Waiver

 

16.1 The waiver or failure of From Head to Heart to exercise any obligation under this Agreement shall not be deemed a waiver of any further right.

 

17. Severability

 

17.1 If any provision of this Agreement is invalid, illegal, or unenforceable under any applicable statute or rule of law, it is to that extent to be deemed modified in order to comply with applicable law, and the remaining provisions shall not be affected in any way.

 

18. Governing Law

 

18.1 This Agreement shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

 

19. Variation

 

19.1 No variation of this Agreement shall be effective unless it is in writing and signed by From Head to Heart and you (or authorised representatives).

 

20. Entire Agreement

 

20.1 This Agreement is the entire agreement and understanding between From Head to Heart and you and supersedes any prior agreement or understanding whether oral or written relating to this Agreement.

 

 

Please advise us if you wish to opt out of allowing us to use photographs/images and testimonials as specified in clauses 13 and 14 of this agreement.

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